Business Communication and Report Writing (In English)

Business Communication and Report Writing (In English) Accounting Syllabus

1. Introduction: Meaning of communication and business communication, scope, purposes, processes,
principles, functions, importance and models of communication.

2. Types of Communication : Written, oral, non-verbal, downward, upward horizontal, mass communication.

3. Major Media of Written Communication: Letters, memos, reports – style and structure, advantages
and disadvantages of different media.

4. Major Media of Oral Communication: Speech – face to face conversation – interviews, meetings,
advantages and disadvantages of different media.

5. Non Verbal Communication: Symbols, gestures, body language, visual communication.

6. Internal Communication: Meaning, Importance, Communication within organisation and small groups,
media of internal communication style, office memos.

7. Technology in Modern Communication: Electronic media in oral and written communication,
Telephone, Fax, ISD, computer, internet, E-mail, multimedia and business related software.

8. Communication skills: Improving skills in non-verbal and verbal communication  Effective listening, reading skills, effective writing –style and techniques, writing techniques, barriers to effective communication and their removal.

9. Business Report Writing: Types of report, characteristics and importance of different types, purpose, scope, different styles of writing reports.

10. Letter Writing: Types of letter – circular letter – letter of inquiry – letter of complaints – dunning letter
– letter of adjustment – letter of order, letters in connection with bank and insurance.

11. Employment Communication: Preparing CV or personal resume, application, letter & interviews and joining.

Books Recommended :

1. Raymond V Lesikar : Basic Business Communication, Irwin. Chicago

2. Batty and Kay : Business Communication Systems and Application

3. M. Masudur Rahman : Business Communication (Latest Edition)
and Others